Returns and Exchanges
Here at T4B, we want to make sure that your shopping experience, whether in-store or online, is a successful one. If you are unsatisfied, we want to help you make it right.
We offer a 14-day exchange or store credit policy on all non-motorized vehicle in-store and online purchases. All items must be returned in their original packaging and in a fully sellable condition. Returns are not accepted on motorized vehicles, trailers, boats, sale items, safety equipment (including but not limited to: helmets, chest protectors, knee pads, etc.), batteries, motor oils and other consumables. Shipping & Handling charges are not covered by our return policy and will not be refunded.
All deposits on pre-released items and existing inventory are refundable.
All special ordered items must be paid in full and are considered final sale. We do not accept returns on special ordered items.
In the event that you require an exchange or store credit for your online non-motorized vehicle purchase, you must contact us at [email protected] for a Return Authorization Number. Orders that are returned without an authorization number will be refused by our shipping department.
When you receive your order, please follow these guidelines:
- Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to Toys 4 Boys Motorsports within two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. We cannot accept merchandise for return with completed warranty cards or damaged/missing collateral material. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc. until the problem has been resolved.
- Keep your Invoice with your important records.
- Read all instruction manuals BEFORE testing your equipment.
Toys 4 Boys Motorsports will NOT be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.